Cathay Financial Holdings Leverages Open-Source Small Language Models to Identify Customer Intent
Fine-tuning Small Language Models to Better Understand Local Financial Service Contexts, Domain Terminology, and Ambiguous Customer Queries TAIPEI, June 12, 2026 /PRNewswire/ -- To enhance operational efficiency and customer experience, Cathay...
IBM Study: AI Poised to Drive Smarter Business Growth Through 2030
By 2030, s urveyed executives anticipate AI spend to shift from efficiency to innovation AI productivity gains projected to increase by 42%, fueling reinvestment for growth 67% of respondents expect AI to eliminate resource and skills constraints...