CX Summit 2025 Highlights the Need to Balance AI Innovation with Human-Centred Experience
Industry leaders emphasise that technology must enhance—not replace—the human connection in customer experience KUALA LUMPUR, Malaysia, Nov. 25, 2025 /PRNewswire/ -- The 10th Edition of the CX Summit, held on 11–12 November 2025 at One World Hotel,...
Malaysia's State of CX Research and Report 2025 to Be Launched at CX Summit 2025
KUALA LUMPUR, Malaysia, Nov. 3, 2025 /PRNewswire/ -- The much-anticipated State of Customer Experience (CX) in Malaysia 2025 Report will be officially launched at CX Summit 2025, taking place on 11–12 November at One World Hotel, Petaling Jaya....
Inaugural "State of CX Malaysia" Research Reveals Opportunities in Customer Experience for Malaysia
KUALA LUMPUR, Malaysia, Dec. 19, 2024 /PRNewswire/ -- CX Malaysia, in collaboration with Twimbit, MDEC (Malaysia Digital Economy Corporation) and CCAM (Contact Centre Association of Malaysia), released the "State of CX Malaysia 2024" report, the...