Enterprise Transformation Is Underway, but Scaling It Is a Challenge
Nearly eight in ten business leaders report enterprise transformation as moderate (42%) or limited (36%) in scale, while only 17% see it as significant or fundamental in their organisation. About two in three business leaders (68%) view the pace of...
Nearly Half of Senior Leaders Feel Only Partly Prepared to Lead AI Transformation, as Ambition Outpaces Readiness
Almost half of senior leaders (46%) say they are prepared only to a small extent to lead organisation-wide transformation driven by AI, while 2% report being not prepared at all. Keeping pace with rapidly evolving AI technology is cited as the most...
AI Agents Are Already Doing the Work--The Real Challenge is Redesigning It
Agentic AI adoption is already taking shape, with 15% of business leaders strongly agreeing that tasks within their organisations are already supported by AI agents. Yet formal job scopes are not keeping pace, with only 27% of business leaders...
AI Adoption Accelerates in Finance But Capabilities Are Lagging Behind
Half (50%) of business leaders from the financial services sector report that AI is deployed in their organisations but limited to selected departments or functions, while a combined 20% are either still in an exploratory stage (11%) or have no...
Customer and Service Training Falls Behind as only 1 in 4 Companies Have Trained Their Workforce
Only a quarter (26%) of business leaders have sent employees for customer and service excellence training in the past two years, while about a quarter (27%) say they are not planning for any training investment in this area. Even with over...
NTUC LearningHub Launches Leadership Academy to Build Human-Centric Leaders in an AI-Driven Future
The NTUC LearningHub (NTUC LHUB) Leadership Academy aims to elevate leadership excellence in Singapore by equipping our workforce with the critical human capabilities needed to thrive in an increasingly complex environment driven by artificial...
Training Emerges as Top Priority for Business Leaders as Advanced Manufacturing Ramps Up Tech Adoption
Over nine in ten business leaders (30% strongly agree, 63% agree) concur that their organisation risks falling behind if it does not adopt new technologies. In adopting innovative technologies in advanced manufacturing, employee training is the top...
Workforce Cites Cybersecurity and Governance Gaps in Agentic AI Adoption
Both business leaders and employees rank data breaches as the top risk of Agentic AI (50% of leaders, 55% of employees). Over-reliance on AI leading to reduced human oversight is also a major concern (41% of leaders, 52% of employees). More than...
Coaching seen as key priority for the future workplace, yet more than half of business leaders lack the formal training
Coaching (34%) emerges as one of the top initiatives business leaders foresee their organisation prioritising in the next five years. Majority of business leaders (94%) and employees (92%) believe that coaching benefits individuals across all levels...
Employees cite 'emotional intelligence' as key leadership gap, highlighting disconnect at the top
While four in five business leaders (83%) believe they demonstrate emotional intelligence well, only half of employees (50%) echo this sentiment with a third citing emotional intelligence (31%) as the topmost skill leaders lack. Most business...