CX Summit 2025 Highlights the Need to Balance AI Innovation with Human-Centred Experience
Industry leaders emphasise that technology must enhance—not replace—the human connection in customer experience KUALA LUMPUR, Malaysia, Nov. 25, 2025 /PRNewswire/ -- The 10th Edition of the CX Summit, held on 11–12 November 2025 at One World Hotel,...
Agoda Expands Tech Camp Day to Malaysia, Empowering Local University Students with AI Skills and Tech Innovation
KUALA LUMPUR, Malaysia, Nov. 7, 2025 /PRNewswire/ -- Digital travel platform Agoda has expanded its social impact initiative, Agoda Tech Camp Day, to Malaysia for the first time. This milestone event hosted more than 300 students from Universiti...
Inaugural "State of CX Malaysia" Research Reveals Opportunities in Customer Experience for Malaysia
KUALA LUMPUR, Malaysia, Dec. 19, 2024 /PRNewswire/ -- CX Malaysia, in collaboration with Twimbit, MDEC (Malaysia Digital Economy Corporation) and CCAM (Contact Centre Association of Malaysia), released the "State of CX Malaysia 2024" report, the...