City of Kingsport Sees Immediate Impact with Hansen AI Call Center Agent Joining Call Center
From day one, City of Kingsport is realizing its vision of its AI Agent acting as a force multiplier, allowing human staff to focus on the more complex customer support needs. COLUMBIA, S.C., May 19, 2026 /PRNewswire/ -- Hansen Technologies...
Hansen Chosen to Deliver AI‑Enabled SaaS CIS for Los Angeles County Waterworks Districts
A central goal of the program is an AI ‑ first customer service strategy, with Hansen's AI Virtual Agent embedded directly into CIS workflows to automate high ‑ volume customer interactions. COLUMBIA, South Carolina, May 5, 2026 /PRNewswire/ --...
Hansen Strengthens Community Solar Reach Across the United States, Targets New Growth Opportunities
Hansen today partners with Community Solar developers across ten US states; primed to enter seven more as customer operations expand MELBOURNE, Australia, Jan. 14, 2025 /PRNewswire/ -- Hansen Technologies (ASX:HSN), a leading global provider of...
City of Kinston Enhances Utility Services with Hansen CIS Upgrade, Modernizing Customer Care and Billing
City of Kinston builds on its 26-year strong partnership with Hansen, upgrading its Customer Information System (CIS) to enhance customer care and billing experiences for its residents MELBOURNE, Australia, Nov. 21, 2024 /PRNewswire/ -- Hansen...