CX Summit 2025 Highlights the Need to Balance AI Innovation with Human-Centred Experience
Industry leaders emphasise that technology must enhance—not replace—the human connection in customer experience KUALA LUMPUR, Malaysia, Nov. 25, 2025 /PRNewswire/ -- The 10th Edition of the CX Summit, held on 11–12 November 2025 at One World Hotel,...
e-Contact Receives Frost & Sullivan's 2025 Latin American Contact Center Solutions Customer Value Leadership Recognition for Excellence in Innovation and Customer Engagement
e-Contact is honored for delivering cost-effective, AI-driven solutions that empower clients and transform customer engagement across Latin America SAN ANTONIO, Nov. 7, 2025 /PRNewswire/ -- Frost & Sullivan is pleased to announce that e-Contact...
Genesys Strengthens Asia Pacific Leadership Team
Mao Gen Foo, DongWook Kim, and Maya Rashed take on key sales and marketing roles to accelerate AI-Powered Experience Orchestration adoption and deepen customer impact across the region SINGAPORE, May 19, 2025 /PRNewswire/ -- Genesys®, a global cloud...