84 Local Enterprises Recognised as "Consumer Caring Companies 2021" by GS1 Hong Kong

84 Local Enterprises Recognised as "Consumer Caring Companies 2021" by GS1 Hong Kong

Consumer Caring Strategies as One of the Keys to Win Online & Offline Shoppers in Adversity

HONG KONG, May 11, 2022 /PRNewswire/ -- 84 local enterprises are recognised at GS1 Hong Kong's 11th Consumer Caring Scheme (the Scheme) this year. Despite the depressing retail market, the award saw newcomers including retailers and e-commerce platform player. This demonstrates that consumer caring strategies play a significant role in both online and offline businesses to maintain positive brand reputation and sales growth. The award presentation ceremony will be held on 28th June 2022 at GS1 HK Solution Day.



84 local enterprises are recognised at GS1 Hong Kong’s 11th Consumer Caring Scheme this year


Since its inception, the Scheme has acknowledged over 150 consumer caring companies across multiple industries covering cosmetics, personal care & healthcare products, home appliances, food & services etc. In 2021, close to 70% of the awardees (58 companies) were recognised for 5 consecutive years or above, in which 17 of them were recognised for "10+ Years", 30 companies for "5+ Years" and 11 companies for "5 Years", showing their long-term commitment to service excellence.

Participating companies are evaluated based on 4 core principles – consumer-centric, conforming to commitment, strive for quality and caring for staff, and assessed via self-assessment, interview, third-party consumer survey and field visits. In addition, the internationally acclaimed Efficient Consumer Response (ECR) that guages companies' service and performance on consumer care was also taken into reference.

Ms. Anna Lin, Chief Executive of GS1 Hong Kong said, "Consumers have been shopping online more than ever before, 24% of Hong Kong consumers even expressed that they can live with only online stores[1]. In order to sustain business growth, it's not only crucial for companies to sell on both online and offline channels, but also to enhance shopping experience across all touchpoints. For example, many 'Consumer Caring Companies' have extended 'consumer-first' strategies online or even setup 7x24 communication platforms, enabling consumers to interact with companies anytime. The great tenacity of companies in pursuing product and service excellence, along with the positive brand image reinforced by the Scheme, can ultimately help strengthen the competitiveness of Hong Kong brands."

As the first e-commerce platform recognised by the Scheme, June Lam, CEO of HOME+ said, "Adhering to our belief of 'Always Deliver More' to consumers, HOME+ has built a shared economy platform that empowers merchants to cost-effectively reach customers on a massive scale with shared resources. For example, by leveraging the retail network of merchants as pickup points, we offer flexibility in pickup or delivery for consumers. We have also collaborated with non-profit organisations during the pandemic to support the underprivileged groups, enabling them to purchase quality food products in fair price via designated e-shopping services. We are thrilled to have received 'Consumer Caring Company' recognition after running our business for only 1.5 years. This not only affirms our commitment to service excellence, but also drives us to strive for better, ultimately offering exceptional e-shopping experience to consumers."

Heralded as "Consumer Caring Company" for over 10 years, Chuan Chiong Co., Ltd has been committed to implementing consumer-centric strategies. The company is the Hong Kong distributor of many well-known Chinese medicines like Beijing Tong Ren Tang medicine, as well as "Lianhua Qingwen Jiaonang" (the anti-epidemic proprietary Chinese medicine), supporting Hong Kong citizens to fight against the pandemic.

Stanley Wong, Deputy Managing Director of the company explained on the details. "Committed to safeguarding the public health, we have responded immediately once we saw the counterfeit drugs in the market by illustrating how consumers can spot the fakes. We have also set up online communication channel on Facebook to engage our consumers. Beyond that, we care about our staff, especially for tenured employees. We are grateful that the 'Consumer Caring Scheme' has recognised our continuous efforts throughout the years."

For further information, please visit our website: https://www.gs1hk.org/quality-food-scheme

[1] Joint survey report by GS1 Hong Kong, KPMG China, and HSBC titled "Retail's Realignment: The Road Ahead for Omnichannel in the Greater Bay Area":
https://www.gs1hk.org/sites/default/files/publications/retail-s-realignment-the-road-ahead-for-omnichannel-in-the-greater-bay-area..pdf 

 

Appendix - List of Recognised Companies of Consumer Caring Scheme
(in alphabetical order by brand or company name)

10 Years+ Award

1

3M Hong Kong Ltd

7

Forewide Co (Retail) Ltd

2

Autotoll Limited

8

Giormani

3

Casablanca Hong Kong Ltd

9

Linson Global Seafood Trading Ltd

4

Cherry

10

Swire Coca-Cola HK

5

Chuan Chiong Co., Ltd

11

Vitasoy International Holdings Ltd

6

DCH ToolBox



10 Years Award

1

Colgate-Palmolive (H.K.) Ltd

4

Luk Fook Holdings (International) Ltd

2

Danny Catering Service Ltd

5

Nestlé Hong Kong Limited

3

Hung Fook Tong Holdings Ltd

6

Tiger Mark (HK) Ginsengs Co Ltd

5 Years+ Award

1

AQ Bio Technology Group Ltd

16

Nu Life International (Asia) Ltd

2

Biogem Science Technology Ltd

17

Nu Skin Enterprises Hong Kong, LLC

3

CATALO Natural Health Foods Ltd

18

Original Taste Workshop Ltd

4

Chan Yin Kee Co. Ltd.

19

Sinomax Health & Household Products Limited

5

Chow Tai Fook Jewellery Group Ltd

20

Smartech

6

CR Care Company Limited

21

SWIPE (HK) Ltd

7

eprint Group Ltd

22

Taste of Asia Group Ltd

8

Hair Again 2000

23

The International Medical Co Ltd - Ricqles

9

Harmonic Health Pharmaceutical Co Ltd

24

Tung Chun Soy Sauce and Canned Food Co Ltd

10

Health Aims Organic Functional Product Specialty Shop

25

Watsons Water

11

Hongkong Post

26

wishh!

12

Imperial Parking (Hong Kong) Limited

27

Wyeth (Hong Kong) Holding Company Ltd

13

Mead Johnson Nutrition (HK) Ltd

28

YesNutri

14

Memorigin Watch Co Ltd

29

You Beauty

15

Morita Biotech (HK) Ltd

30

Yummy House International Ltd

5 Years Award

1

95 INTERNATIONAL CO LTD

7

Life Science Organization New Zealand Ltd

2

CHAISENTOMG PHARMACEUTICAL FACTORY LIMITED

8

MaxiPro (Asia) Limited

3

Crown Gas Stoves (Holdings) Co Ltd

9

Pricerite Home Ltd

4

Deco Classic Limited

10

Tai Wo Tung Medicine Co Ltd

5

Hong Kong Zihua Pharmaceutical Limited

11

Worldwide Cruise Terminals (Hong Kong) Ltd

6

Lee Kum Kee Company Limited



Award Winners (of 2 or more consecutive years)

1

ANDERSON TRADING CO.

12

Kwok Kam Kee (HK) Ltd

2

Aqua Plus Company Limited

13

New Life Support Enterprises Limited

3

Casa Republic (International) Limited

14

One Health International Limited

4

Come In Enterprises Co Ltd

15

Premier Living (Enterprises) Co., Ltd.

5

CSL Mobile Limited

16

Purepro Water Hong Kong Limited

6

DIREACH CGA (H.K.) Limited

17

Reckitt Benckiser (Hong Kong) Limited

7

DSG Energy Limited

18

Simply Satisfied International Limited

8

Green World Pharmaceutical Limited

19

YHK Design Limited

9

Imperial Enterprises Holdings Limited

20

Yick Fung Hong Cosmetic & Detergent Co., Ltd.

10

International Warwick Limited

21

Zhong An Ya (Hong Kong) Trading Ltd

11

Kopen (Hong Kong) Company Limited



New Awardees

1

Golden Umee International Ltd

4

Sa Sa International Holdings Limited

2

HOMEPLUS (HONG KONG) LIMITED

5

Tung Wah Moving Services Company Limited

3

Oriole Food International Ltd









 

About GS1 Hong Kong

Founded by the Hong Kong General Chamber of Commerce in 1989, GS1 Hong Kong is the local chapter of GS1®. GS1 Hong Kong's mission is to empower businesses of their digital transformation, improve supply chain visibility and efficiency, ensure product authenticity and facilitate commerce connectivity, through the provision of global supply chain standards (including GTIN & barcodes), and a full spectrum of platforms, solutions and services.

GS1 Hong Kong currently supports close to 8,000 corporate members from 20 sectors including retail & consumer packaged goods, food & beverage and food services, healthcare, apparel & footwear, logistics & ICT. By working closely with communities of trading partners, industry organizations, government, and technology providers, we can foster a collaborative ecosystem with the vision of "Smarter Business, Better Life".

As a non-profit organization, GS1 develops and drives global adoption of supply chain standards. Headquartered in Brussels, Belgium, GS1 has over 115 national chapters in 150 countries.

Website:www.gs1hk.org

 


Source: GS1 Hong Kong
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