AXA partners with Klook to launch "Klook Travel Care" to address new travel risks amid post-pandemic period

Comprehensive protection to safeguard customers during travels

HONG KONG, Dec. 19, 2022 /PRNewswire/ -- AXA Hong Kong & Macau (AXA) and Klook, one of the leading travel and leisure e-commerce platforms, today announced a strategic partnership to provide a one-stop shop experience for Klook's customers in need of insurance protection in Hong Kong. Under this partnership, AXA and Klook will first launch "Klook Travel Care" today, in response to the global travel re-bound.

AXA partners with Klook to launch "Klook Travel Care" to address new travel risks amid post-pandemic period

AXA Partners with Klook to launch “Klook Travel Care”, to provide a one-stop shop experience for Klook’s customers in need of insurance protection, which provides a wide range of protections to cope with the potential risks at every stage of the journey in the post-pandemic era. Photo (from left to right) Kenneth Lai, Chief General Insurance Officer, AXA Hong Kong and Macau, and CS Soong, Vice President, Corporate Development, Klook

Covering COVID-19 related trip cancellation before departure, medical expenses incurred or trip interruption to those who contract COVID-19 during the journey, and even confirm to have infected overseas only after returning to Hong Kong, Klook Travel Care provides a wide range of protections to cope with the potential risks at every stage of the journey in the post-pandemic era. It also covers activities such as self-driving and amateur sports which are popular among Hong Kong holiday-makers.

Kenneth Lai, Chief General Insurance Officer, AXA Hong Kong and Macau, said, "We are delighted to partner with Klook in Hong Kong, as this partnership demonstrates our shared commitment to putting our customers first and addressing their needs by providing greater convenience and more comprehensive products and services. With the gradual reopening of borders in countries, we have seen increasing demand in travel insurance products, amongst other protection plans. Hence, we have launched this comprehensive travel insurance product to safeguard customers amid post-pandemic period. Going forward, we will expand our product range available at Klook, from travel-related insurance plans to other general insurance products, providing better protection with ease for our customers in an ever- changing world."

CS Soong, Vice President, Corporate Development, Klook, said, "We are delighted to partner with AXA to launch the first Klook travel insurance in the Hong Kong market, providing customers with a more comprehensive and seamless travel booking experience. With the gradual relaxation of border measures in Hong Kong, consumer demand for travel bookings has surged. At present, overseas activities, hotel accommodation, flight tickets and insurance are all available for one-stop booking on Klook platform, providing customers with more diversified services. We look forward to continuous collaboration with AXA in the future to further expand the insurance products and services available on our platform and bring better protection to our customers."

AXA and Klook will continue to collaborate and provide greater convenience and expand their service offerings to Klook's customers via the Klook app and website. In addition, Klook's customers can review their policies and easily submit claims through the Emma by AXA App, AXA's all-in-one insurance and health services platform, to streamline the claims process, allowing customers to get immediate support without geographical limitations.

For more information about "Klook Travel Care", please click here.

The above information is for reference only. For details on product features, content, terms and exclusions, please refer to the product brochure and policy provision.

About AXA Hong Kong and Macau 

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters.  

As one of the most diversified insurers offering integrated solutions across Life, Health and General Insurance, our goal is to be the insurance and holistic wellness partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product innovation and customer experience enrichment, which is achieved through actively listening to our customers and leveraging technology and digital transformation.  

About Klook

 Klook is the leading travel and leisure e-commerce platform for experiences and services anytime, anywhere. We curate the most joyful experiences so that users can satisfy their relentless curiosity for adventure and experiences at home and around the world. With our website and app, users can experience a world of joy, from attractions, tours to local transportation and stays. Founded in 2014, we are here to inspire and enable more moments of joy through over 490,000 activities in over 1,000 destinations.



Certain statements contained herein may be forward-looking statements including, but not limited to, statements that are predictions of or indicate future events, trends, plans or objectives. Undue reliance should not be placed on such statements because, by their nature, they are subject to known and unknown risks and uncertainties and can be affected by other factors that could cause AXA's actual results to differ materially from those expressed or implied in the forward-looking statements. Please refer to Part 4 - "Risk factors and risk management" of AXA's Universal Registration Document for the year ended December 31, 2019, for a description of certain important factors, risks and uncertainties that may affect AXA's business, and/or results of operations. AXA undertakes no obligation to publicly update or revise any of these forward-looking statements, whether to reflect new information, future events or circumstances or otherwise, except as part of applicable regulatory or legal obligations.

Source: AXA Hong Kong and Macau
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